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Frequently Asked Questions

Services

What types of vehicles do you work on?

We work on virtually all makes and models, including Jeeps, trucks, Broncos, overland vehicles, adventure vans, American muscle cars, and custom show builds. Whether your vehicle is stock, modified, classic, or brand new, if it has wheels, there's a good chance we can help.

Do you only work on off-road vehicles?

No. While we're known for off-road builds and Jeep V8 conversions, we also provide general automotive maintenance, repairs, performance upgrades, suspension work, and custom fabrication. Our shop works on everything from daily drivers to fully built trail rigs.

Do you work on stock vehicles or only modified builds?

Both. We service completely stock vehicles just like a dealership, and we also specialize in highly modified vehicles that many repair shops won't work on.

Parts and Installation

Do you sell parts or only install them?

We do both. We supply quality aftermarket parts and professionally install them. When needed, we can also fabricate custom components in-house for projects that require something unique.

Can I bring my own parts?

Yes, but all customer-supplied parts must pass a fitment inspection before installation. We generally recommend purchasing parts through us because it helps ensure proper fitment and simplifies any warranty claims if a part is defective.

Estimates and Service

Do you offer free estimates?

Yes. We provide free, detailed, itemized estimates before any work begins. Diagnostic services are separate and include a diagnostic fee.

How does the process work?

After you approve your estimate, we'll schedule a drop-off date for your vehicle. Once it arrives, it's securely stored inside our facility or behind our fenced property throughout the project.

If we discover anything unexpected during the build, we'll contact you before moving forward. Once the work is complete, we'll review the final invoice with you, including any approved changes made during the project.

How long does a typical build take?

Every project is different. Smaller upgrades like lift kits, wheels, and tires may only take a few days, while larger suspension builds, V8 swaps, or custom projects can take several weeks. If unexpected issues arise, we'll communicate with you throughout the process and work to keep your project moving.

Do I need an appointment?

You're always welcome to stop by, meet our team, tour the shop, or discuss your project without an appointment.

Appointments are required for vehicle drop-off and scheduled work. We're a drop-off-only shop and aren't set up for customers to wait while work is being completed.

Can I get updates while my vehicle is in the shop?

Absolutely. We're happy to provide progress updates and photos by text or email throughout your build. Just let us know your preferred method of communication.

V8, LS and Hemi Swaps

Do you perform V8 swaps?

Yes. We specialize in V8 conversions for Jeep Wranglers and Gladiators, including HEMI swaps. We've also completed V8 conversions on other platforms and performance vehicles.

Don't just take our word for it.

Primal 4x4 absolutely earned a 5-star review from me!

Jordan D

Primal 4x4 is officially my go-to shop from here on out. Highly recommend them to anyone with a truck or 4x4 who wants the job done right.

Antonio M

Primal did a fantastic job! Their communication, professionalism, and expertise made the entire experience exceptional."

Skyler R.

Had a very good experience with Primal installing my Westcott leveling kit on my 6th gen 4Runner. Final labor + alignment was less than one of the other big 4x4 shops in town.

Brian G.

I need more things done to complete phase one, and I am absolutely hands down, going nowhere else, but Primal 4X4

Woolford J.

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